TikTok Shop by Tokopedia - BPO Management (Centralized Team) - Indonesia
Jakarta, Indonesia
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#7522443130457622791
Position summary
ew products, features, and policies to BPO agents in a timely manner.
- Execute internal QA checks by sampling chat and call communications across vendors to ensure alignment with internal SOPs.
- Provide weekly QA scoring insights to identify performance gaps and inform training refinements.
Qualifications
Minimum Qualifications:
- Bachelor's degree in Education, Communications, Business, or a related field.
- 2 year or more of experience in Project Management or BPO Management-preferably in a E-commerce or tech company
- Strong communication and presentation skills, both written and verbal.
- Ability to manage training logistics, prepare materials, and conduct assessments.
- Familiarity with documentation tools (e.g., Feishu, Google Workspace, PowerPoint)
Preferred Qualifications:
- Experience conducting quality assurance reviews (QA) or working with SOPs.
- Ability to collaborate cross-functionally with internal stakeholders and external vendor teams.
- Strong organizational skills and a proactive, ownership-driven mindset.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.