TikTok Shop - Content Creator-Governance & Experience Operational Program Manager
Mexico City, Mexico
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#7510261742897170696
Position summary
ms to enhance platform capabilities to detect & mitigate emerging issues with potential negative impacts on our e-commerce community of consumers, sellers & creators.
- Support the creation & maintenance of project plans and roadmaps in accordance with organizational priorities, define delivery methodologies, and drive project execution & tracking.
-Handle cross-functional communications and prepare case and data summaries related to this domain. - Support the development and ,implementation of new operational workflows - in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Policy - to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
- Support the design, launch and review key metrics to enable deeper investigations and case reviews, ensuring that day-to-day ecosystem health is maintained throughout the e-commerce creator ecosystem.
Qualifications
Minimum Qualifications:
- Bachelor degree.
- 1-3 years of years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs
- Proficiency in English and Spanish is required for this role.
- Excellent stakeholder and program management skills.
Preferred Qualification:
- Experience in explaining complex solutions in a simple way and able to influence others without authority.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.