TikTok Shop - Creator Governance Strategy Manager - Policy & Programmes

courage and do not welcome. You know how to measure these behaviours, set targets, and develop policies to reduce poor quality content and adversarial actors, as well as improve live-selling content ecosystem quality.

Responsibilities

1. Develop data-driven strategies and policies to evaluate and manage creators' account health, violations, rewards, penalties, as well as their livestreaming performance. Manage go-to-market to ensure effective implementation across Asia Pacific and policy and project outcomes are met.
2. Analyse data to measure, identify, mitigate, and monitor risks to raise the overall ecommerce content ecosystem quality and personalized recommendations. Develop and implement new signals, metrics and risks prioritization - to monitor and identify new content quality and abuse trends.
3. Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator governance pain points; derive and implement action plans and operational workflows to resolve them.
4. Develop, launch and implement new policies and operational workflows - in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Policy - to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
5. Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation.
6. Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health.
7. Act as an escalation point of contact and manage internal communications on all creator governance issues.

Qualifications

Minimum Qualifications

1. Strong bachelor's degree in a quantitative field such as mathematics, statistics, data analytics; computer science, engineering, finance, economics etc.
2. 5+ years experience leading programmes and developing policies. Experience with analytical tools (like Excel or SQL) to drive analytics and reporting. Data interpretation is required in this role.
3. Professional experience in Strategy or Operations Management Consulting, Business Intelligence, Business Analytics, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk Analytics, Compliance, or Experience programmes.
4. Driven, excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams to build and launch new strategies and workflows.
5. Familiarity with e-commerce compliance and ecosystem management - as well as strategic business sensitivity - will be advantageous.

Preferred Qualifications

1. Familiarity with SEA e-commerce and/or social media content landscape will be advantageous.