TikTok Shop- Customer Experience Operational Program Manager
Mexico City, Mexico
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#7489164782558873874
Position summary
rocess-related incidents. Build and maintain SOPs to efficiently handle these issues.
- Assist in creating monitoring programs and feedback mechanisms for user experience related issues. Continuously optimize the user journey according to user feedbacks.
- Handle cross-functional communications and prepare case and data summaries related to this domain.
Qualifications
Minimum Qualifications:
- Bachelor degree
- 5+ years of experience in related domains, including Customer Experience, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, or Compliance programs.
- Proficiency in English and Spanish required for the role.
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders to achieve results
Preferred Qualifications:
- Demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.