TikTok Shop - Ecommerce Anti-fraud Investigations and Operations Manager

TikTok

4.5

(6)

Ho Chi Minh City, Vietnam

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #7486398603441211655

    Position summary

    activity

    • Monitor user communities for emerging threats and new methods of fraud
    • Respond to escalations, and manage the incident until the case is resolved
    • Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
    • Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform
    • Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquires on fraud and (or) crime-related activities
    • Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams
    • Perform other ad-hoc tasks related to fraud operations

    Qualifications

    Minimum Qualifications

    • Minimum of 2 years professional experience in operations, and investigations related to fraud, abuse, or cybercrime
    • Detail-oriented, highly analytical, and strong project management skills
    • Ability to understand opposing points of view on highly complex issues
    • Strong ability to gather information from various online sources and community groups

    Preferred Qualifications

    • Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus
    • Prior law enforcement and/or prosecution experience is a plus
    • About 10~20% of travel if needed

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.