TikTok Shop - Ecommerce Anti-fraud Investigations and Operations Manager
Ho Chi Minh City, Vietnam
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#7486398603441211655
Position summary
activity
- Monitor user communities for emerging threats and new methods of fraud
- Respond to escalations, and manage the incident until the case is resolved
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
- Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquires on fraud and (or) crime-related activities
- Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams
- Perform other ad-hoc tasks related to fraud operations
Qualifications
Minimum Qualifications
- Minimum of 2 years professional experience in operations, and investigations related to fraud, abuse, or cybercrime
- Detail-oriented, highly analytical, and strong project management skills
- Ability to understand opposing points of view on highly complex issues
- Strong ability to gather information from various online sources and community groups
Preferred Qualifications
- Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus
- Prior law enforcement and/or prosecution experience is a plus
- About 10~20% of travel if needed
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.