TikTok Shop - Ecommerce Content Policy & Programme Manager

Governance and Experience team furthers this mission by connecting buyers, sellers and content creators to ensure a seamless, trusted online shopping experience. We seek to inspire trust by designing and implementing end-to-end governance & experience programmes to enable a thriving international marketplace.

As an Ecommerce Content Policy and Programme Manager, you will formulate, apply, and communicate our Ecommerce content policies. With your language, country and cultural perspectives, you can effectively localise policies to deal with country-specific trends, while being aligned with company principles. You have strong research, risk discovery, and critical analysis acumen, and will analyse metrics, surface emergent risks in the market, and drive operational optimisation to improve users' live-shopping experience. Candidates should have experience taking projects from 0 to 1 and are able to drive effective partnerships with cross-functional teams to align on common goals. You have the ability to shuttle from policy to effective implementation, and can make and implement nuanced policy decisions under time-pressure. You should embrace TikTok's Bytestyles.

Responsibilities

1. Research, craft, and implement live-selling content policies that account for the needs of a country while balancing against company principles and goals.
2. Manage go-to-market to ensure effective implementation across Asia Pacific and policy and project outcomes are met.
3. Analyse data to measure, identify, mitigate, and monitor risks to raise the overall ecommerce content ecosystem quality and personalised recommendations. Develop and implement new signals, metrics and engage in risk discovery - to identify new content quality and abuse trends and develop policies to address them.
4. Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator pain points; derive and implement action plans and operational workflows to resolve them.
5. Develop, launch and implement new policies and operational workflows - in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Business teams - to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
6. Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation.
7. Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health.
8. Act as an escalation point of contact and manage internal communications on all Ecommerce content policy issues.

Qualifications

Minimum Qualifications

1. Strong bachelor's or master's degree in fields such as Law, Political Science, International Relations, Economics, Public Policy, Philosophy, PPE etc.
2. 5 years experience leading programmes, doing research, developing and implementing policies.
3. Professional experience in Government, Academia, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policy and Operations Management, or Ecommerce Content Strategy, Seller or Product Growth, Risk Analytics, Compliance, or Experience programmes.
4. Excellent English oral and written communication skills, including the ability to propose complex solutions and explanations in writing.

Preferred Qualifications

1. Driven, excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams to build and launch new strategies and workflows.
2. Familiarity with e-commerce, social media content landscape and ecosystem management - as well as strategic business sensitivity will be advantageous.
   3.Fluent in another language spoken in Southeast Asia is advantageous.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.