TikTok Shop- Global Compliance Program Manager

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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Compliance Program Manager to be responsible implementing and managing various compliance programs and initiatives within SMT.

Roles & Responsibilities

1. Program Implementation: Collaborate with Compliance Management Lead to implement compliance programs and initiatives in line with the overall compliance strategy.
2. Policy Execution: Ensure the effective execution of compliance policies and procedures across the organization, working closely with different departments to embed compliance into daily operations.
3. Monitoring and Reporting: Establish monitoring mechanisms to track the effectiveness of compliance programs, preparing regular reports for the Compliance Management Lead and senior management.
4. Incident Response: Assist in the development of incident response protocols and manage the resolution of compliance-related incidents, working collaboratively with relevant stakeholders.
5. Documentation and Recordkeeping: Maintain accurate and up-to-date documentation related to compliance programs, ensuring proper recordkeeping and documentation of compliance activities.
6. Audit Support: Collaborate with the internal team to conduct compliance audits, consolidate findings and follow up on risks identified during audit to ensure proper closure.
7. Continuous Improvement: Identify areas for improvement in compliance programs and processes, recommending and implementing enhancements in consultation with the Compliance Management Lead.

Qualifications

Minimum Qualification

• Bachelor's degree or equivalent practical experience.
• Proven experience in e-commerce compliance or a similar role.
• Knowledge of e-commerce regulations, data protection laws, and industry best practices.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
• Familiarity with e-commerce platforms and technologies.

Preferred Qualifications

• Knowledge of e-commerce regulations, data protection laws, and industry best practices.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
• Analytical mindset with strong problem-solving skills and strong work ethics.
• Highly organized and detail-oriented with a proactive work-style.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.