TikTok Shop - Governance Operational Risk Analyst

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Join us.

About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a SEA Governance Operational Risk Analyst role to support root cause analysis and problem resolution management for SEA region.

Responsibilities

• Monitor performance of key metrics and conduct analysis when necessary.
• Review potential gaps and areas for improvement from policy development to enforcement execution.
• Drive collaboration and streamline processes with cross-functional teams across SEA markets to improve overall efficiency.
• Manage various programs in reducing overall risk to platform and follow-through on action items with respective stakeholders.
• Propose improvements to existing controls and new mechanisms to deal with emerging risks.
• Organise and coordinate meetings to review, investigate and resolve risks within the product (assortment) and content policies.

Qualifications

Minimum Qualifications

• Bachelor's degree or above.
• 2+ years work experience in Global E-Commerce governance operations, policy operations or moderation operations.
• Familiarity with SEA E-commerce compliance requirements and internet governance management, with a level of business sensitivity and risk awareness.

Preferred Qualifications

• Excellent coordination skills and communication skills.
• Experience in project/program management and working with cross-functional teams.
• Curiosity to develop knowledge of additional product categories as needed.
• Proficiency with implementing processes to comply with regulatory requirements.
• At least a Green belt in Lean Six Sigma will be a plus.
• Ability to monitor and measure results with analytical thinking and program management mindset.
• Ability to demonstrate sound judgment in ambiguous situations.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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