TikTok Shop - GTL - Senior Operations Risk Associate

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About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team: Mitigate and secure the risk of potential fraud situations inside or outside Jabodetabek area and minimize the company loss from fraud situations inside or outside Jabodetabek area

Sr. Operations Risk Associate Metro will lead all the indicipliner or operations fraud handling in the TTS delivery operational sites in Jabodetabek/Non Jabodetabek areas, and reports to Operations Risk Manager in Head Office.

Responsibilities

1. Investigate and execute punishment for fraud cases in operations, specifically among partners/drivers,
2. Coordinate with HR, Security and Operations teams to mitigate and solve external issues (couriers in accidents or delivery-related disputes, Civil Society Organization (CSO) closing our facility(s), bad courier behavior, etc);
3. Coordinate with relevant teams on disciplinary actions for operations employees.

Qualifications

Minimum Requirements:

1. Bachelor of law;
2. At least has 3 years experience in managing and handling fraud cases in logistics companies;
3. Passionate in Operational field;
4. High negotiation skills, especially with blue collar workers and external parties;
5. Able to analyze problems with good problem solving skill

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.