TikTok Shop - Moderation Partner Operations Manager

TikTok

4.5

(6)

Ho Chi Minh City, Vietnam

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #7416519946396305691

    Position summary

    serve.
    Join us.

    About the team
    E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a Moderation Partner Operations Program Manager.

    Responsibilities

    • Develop and implement partner operations management programs with focus on improving workflows, processes and performance metrics.
    • Coordinate planning and execution for multiple small to large-scale projects in support of E-commerce moderation.
    • Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimise outcomes.
    • Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders.
    • Support for system tool issues reported by Business Partners, raise on call and coordinate information needed for troubleshooting.
    • Work closely with internal teams to identify struggling areas that should be addressed by business partners and to optimize new and existing processes impacting buyers/sellers/creators.

    Qualifications

    Minimum Qualifications

    • Bachelor's Degree in business administration, project management or equivalent practical experience.
    • Fluency in English both written and spoken, is required for this role.
    • 3+ years' working experience in project/program management or online moderation/customer service, with at least 2 years' experience in a vendor operations role.
    • Track record of launching and delivering partner operations management improvements across multiple geographical locations.
    • Able to travel to Business Partner sites frequently.

    Preferred Qualifications:

    • Master's degree in business administration or equivalent practical experience.
    • Experience in E-Commerce or marketplace platforms.
    • Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
    • Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


    #LI-Onsite

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.