TikTok Shop - Moderation Solutions Program Manager

he Governance team.

• Develop a comprehensive moderation solution that defines the optimal mix of Algo, LLM model and human moderation strategy.
• Achieve stakeholders alignment on the cost, efficiency, and quality targets of the selected moderation strategy, ensuring sign-off from all parties.
• Prepare and raise requests to the internal Quality Assurance and SOP teams with clear targets, expectations, and performance metrics.
• Optimize moderation strategies through ongoing refinement cycles, adjusting workflows based on changing requirements and performance data.
• Partner with workforce management teams to source cost-efficient vendor sites and ensure operational efficiency.

Qualifications

Minimum Qualifications

• Bachelor's Degree in business administration, operations, or project management.
• 5+ years of hands-on and in-depth experience in e-commerce or online safety and quality analysis.
• Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
• Effective communication skills to handle communications to teams, management and cross functional stakeholders at all levels, and a proven track record of getting things done/shipping projects.
• Experience working in a dynamic, fast-moving environment where self-motivated, autonomy and self-decision making is needed (to an extent) and juggle between multi projects/tasks.

Preferred Qualifications

• Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
• Able to digest large data sets/policies in a cohesive and actionable manner.
• Experience in Program Management or Project Management roles.
• Experience working in multi-time zones, multi-culture is preferred.