TikTok Shop - Moderation Solutions Program Manager

TikTok

4.5

(6)

Singapore

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #7491127215610988818

    Position summary

    he Governance team.

    • Develop a comprehensive moderation solution that defines the optimal mix of Algo, LLM model and human moderation strategy.
    • Achieve stakeholders alignment on the cost, efficiency, and quality targets of the selected moderation strategy, ensuring sign-off from all parties.
    • Prepare and raise requests to the internal Quality Assurance and SOP teams with clear targets, expectations, and performance metrics.
    • Optimize moderation strategies through ongoing refinement cycles, adjusting workflows based on changing requirements and performance data.
    • Partner with workforce management teams to source cost-efficient vendor sites and ensure operational efficiency.

    Qualifications

    Minimum Qualifications

    • Bachelor's Degree in business administration, operations, or project management.
    • 5+ years of hands-on and in-depth experience in e-commerce or online safety and quality analysis.
    • Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
    • Effective communication skills to handle communications to teams, management and cross functional stakeholders at all levels, and a proven track record of getting things done/shipping projects.
    • Experience working in a dynamic, fast-moving environment where self-motivated, autonomy and self-decision making is needed (to an extent) and juggle between multi projects/tasks.

    Preferred Qualifications

    • Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
    • Able to digest large data sets/policies in a cohesive and actionable manner.
    • Experience in Program Management or Project Management roles.
    • Experience working in multi-time zones, multi-culture is preferred.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.