TikTok Shop - Product Safety & Quality Governance Strategy

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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities

• Design policies and governance strategies for one or multiple domains among Product Compliance, Product Quality, or Product Safety.
• Create proactive monitoring programs based on quantitative data analysis to minimize product compliance, product quality, or product safety issues.
• Define operational metrics, indicators, and own dashboard to monitor various aspects of the above operation effectiveness and efficiency.
• Building up the implementation process and working closely with cross-functional partners, such as product teams, to optimise enforcement system efficiencies. Responsible for other cross-functional communications and data reporting for this domain.
• Undertake extensive travel globally, exceeding 70% of the time, to fulfill business-related commitments and objectives.

Qualifications

Minimum Qualifications

• Bachelor degree in a quantitative field such as Analytics, Statistics, Mathematics, Engineering, Economics, Data Science or equivalent degree.
• Proven experience on e-commerce governance strategies or policy-making.
• 5+ years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs.
• Proficiency in English is required for this role.
• Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results. Preferable in demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.

Preferred Qualifications

• Experience in explaining complex solutions in a simple way and able to influence others without authority.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.