TikTok Shop - Seller Experience Strategy Specialist, London
London, United Kingdom
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
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Position summary
e solutions. This role plays a critical part in bridging sellers, BizOps, and XFN teams by capturing the voice of sellers and translating it into actionable improvements.
You will work on high-priority initiatives, partnering closely with Biz Ops, Governance, Product, and other XFN teams to drive strategic solutions and measurable improvements in seller experience.
Responsibilities:
- Seller Experience Analysis: Conduct data analysis and case deep dives to uncover root causes behind seller pain points and operational inefficiencies.
- Strategic Solution Development: Identify and prioritize key seller experience issues and develop systematic, scalable solutions across areas such as onboarding, listing, and violation management.
- Project Management: Drive cross-functional initiatives with Product, GNE, Operations, and other teams to implement improvement projects.
- Metrics & Reporting: Track key seller experience metrics and provide insights and recommendations to support leadership decision-making.
- Stakeholder Communication: Support project reviews and leadership updates to ensure alignment and transparency across teams.
Qualifications
Minimum Qualifications
- Strong strategic thinking with the ability to break down complex problems and prioritize impactful solutions.
- Strong analytical skills with the ability to translate data into actionable insights.
- Experience in strategy & operations, business analysis, or XFN project management.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Experience in seller experience, marketplace operations, or governance-related topics.
- Familiarity with seller research or voice-of-seller programs.
- Ability to thrive in a fast-paced environment and manage multiple initiatives.
- Based in London and able to work closely with XFN teams on site
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.