TikTok Shop - Senior Product Manager - Creator and Content Governance

at TikTok is a global team responsible for ensuring our marketplace is safe and trustworthy not only for our users, but also for sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for an experienced technical product manager to drive creator governance product strategies and solutions for TikTok Shopping in North America regions.
As a product manager on our E-commerce team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies. You will be working on governance and ecosystem features, technical strategies to improve TikTok shopping, as well methods to detect and address risky behaviors and actors in TikTok E-commerce ecosystem.

Roles & Responsibilities:

• Lead product vision and strategize for the listing governance vertical.
• Create metrics to gauge feature success, analyze outcomes, and collaborate cross-functionally to devise action plans and enhancement proposals.
• Drive complex projects independently, define creator eligibility and creator risk product strategies and roadmap, set metrics that inform the success of creator governance efforts, and work with engineering teams to implement the product solutions.
• Prepares product requirements documents and recommendations with prototypes and wireframes based on an indepth understanding of creator experience and data points
• Partner with Policy and Operations teams to create and build product features and solutions to enable creators for e-commerce and reduce risks associated with creators in the ecosystem.
• Work closely with the creator growth and product teams, as well as cross-functional partners, to establish a workflow to critically analyze, prioritize, and drive cross-functional efforts to achieve success
• Leverage a data driven approach to continuously optimize and innovate risk detection and mitigation processes, automate enhancement actions and reduce errors and manual moderation

Qualifications

• 8+ years of experience in product management in Consumer-Facing mobile or web Internet companies
• Experience and expertise in building risk features or managing risk programs at a consumer focused technology company
• Ability to design product solutions based on evidence; proven track record of delivering value-adding products, and/or organizational or process changes that benefit the business.
• Broad technical knowledge and indepth understanding of Machine Learning, statistical modeling, algorithms, OCR and ASR, etc
• Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders
• Strong analytical and quantitative skills with the ability to use data and metrics to evaluate assumptions, make recommendations and decisions, and drive execution.
• Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team

Preferred Qualifications:

• Understanding of and passion for ecommerce and retail
• Knowledge of user generated content platforms and LIVE streaming is a plus
• Strong analytical capabilities and ability to interpret data into actionable insights
• Excellent communication skills and ability to communicate technical concepts to non-technical stakeholders and audience
• Flexible and experienced in project management, can lead and operate multiple project streams confidently

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $156864 - $296020 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.