TikTok Shop - Senior Product Manager, Creator CRM

and affiliate product team is to design and build products that help creators to promote merchandise to TikTok users. This includes creator platform and tools, marketplaces, with product strategy that ultimately drives sales for merchants.

The product manager for Creator CRM will focus on building the growth module for the TTS ecommerce platform. They will be responsible for building the backend CRM system and strategy system to enhance creator management and operational efficiency.

Responsibilities:

• Through creator interview and market studies, understand how creators are managing their business and areas for potential improvements.
• Collaborate with cross-functional teams to define business strategy and product roadmap, grow the eCommerce creator community and their ability to drive for GMV.
• Improve platform operations by utilizing the CRM system, focusing on areas such as creator management and performance tracking.
• Utilize the strategy system to provide regular business analysis and improvement recommendations to creators. Help them enhance their business capabilities and increase GMV.
• Enhance the creator benefits system to continually motivate creators and increase their willingness to improve their business performance.

Qualifications

• Minimum 5 years of product management experience
• In-depth understanding of both eCommerce business and creator ecosystem, knowledge of affiliate product is a plus
• Solid product management skillset, strong in cross-team communication and collaboration, and ability to quickly capture business pain points and opportunity
• Bachelor degree is required

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $135850 - $337400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.