TikTok Shop - Service Planning and Readiness Program Manager
Mexico City, Mexico
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#7515085577650899208
Position summary
mentation of global service strategies and SOPs across local markets by driving execution, tracking milestones, and resolving blockers.
- Act as the communication bridge between global and regional teams, capturing local insights and surfacing improvement needs or localization requirements.
- Support GTM readiness and rollout for service features, coordinating with PE, Ops, Product, and regional stakeholders to ensure smooth launches.
- Identify differences or operational gaps in local markets and help drive appropriate adjustments to maintain global consistency.
- Support cross-functional projects and manage known service defects by coordinating issue resolution and progress tracking.
Qualifications
Minimum Qualifications:
- Bachelor's degree in Business, Operations, Project Management, or a related field preferred.
- Proficiency in English and Spanish is required for the role.
- 0-3 years of experience in service operations, project management, or program coordination, preferably in a global or regional capacity.
- Strong organizational skills, with the ability to manage timelines, track deliverables, and coordinate stakeholders effectively.
- Excellent communication skills, both written and verbal; capable of distilling complex issues into actionable updates.
Preferred Qualification:
- Experience supporting SOP implementation, service rollout, or GTM processes across markets or business units.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.