TikTok Shop - Service Planning and Readiness Program Manager

TikTok

4.5

(6)

Singapore

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #7511636835782166791

    Position summary

    xperience.

    Roles & Responsibilities

    • Support the implementation of global service strategies and SOPs across markets by driving execution, tracking milestones, and resolving blockers.
    • Act as the communication bridge between global and regional teams, capturing insights and surfacing improvement needs or requirements.
    • Manage GTM readiness and rollout for service features, coordinating with PE, Ops, Product, and regional stakeholders to ensure smooth launches.
    • Identify differences or operational gaps in markets and help drive appropriate adjustments to maintain global consistency.
    • Lead or support cross-functional projects and manage known service defects by coordinating issue resolution and progress tracking.

    Qualifications

    • Experience supporting SOP implementation, service rollout, or GTM processes across markets or business units.
    • 2+ years of experience in service operations, project management, or program coordination, preferably in a global or regional capacity.
    • Strong organizational skills, with the ability to manage timelines, track deliverables, and coordinate stakeholders effectively.
    • Excellent communication skills, both written and verbal; capable of distilling complex issues into actionable updates.

    Preferred Qualifications

    • Bachelor's degree in Business, Operations, Project Management, or a related field preferred.
    • Comfortable working in a fast-paced, evolving environment with user-centric priorities.
    • Experience in eCommerce or marketplace platforms.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.