TikTok Shop - SMB Top Seller BPO Lead, Seller Management - Thailand

rive portfolio growth, and manage daily operations while identifying opportunities to improve efficiency and achieve business targets. You will play a critical role in operational strategy, vendor management, and program development, ensuring sellers achieve sustained growth in both GMV and TikTok ads revenue.

Responsibilities:

1. Performance Analysis & Optimization

• Monitor portfolio performance and conduct root cause analyses to identify gaps in people, processes, and workflows.
• Develop and implement actionable strategies to improve efficiency, productivity, and seller success.
• Prioritize high-impact seller segments in collaboration with internal account managers (AMs) and third-party vendor AMs.

2. Third-party vendor (BPO) & Team Management

• Manage day-to-day operations with third-party vendors, including SOP updates, FAQ maintenance, and performance tracking.
• Lead, coach, and support a team of contractors to meet and exceed targets.
• Ensure consistent communication, clear expectations, and timely issue resolution.

3. Data Management & Reporting

• Maintain accurate operational and performance data for both internal teams and vendors.
• Oversee regular updates to dashboards, worksheets, and productivity reports for analysis and decision-making.
• Use data insights to inform strategy and continuous improvement initiatives.

4. Project & Program Execution

• Plan and execute projects for junior AMs and vendor-led initiatives, ensuring milestones are clearly defined and achieved.
• Drive cross-functional alignment and ensure timely delivery of program goals.
• Continuously identify opportunities to enhance the seller program's value proposition.

Qualifications

Minimum Qualifications:

• Bachelor's Degree or above
• Proficient in English and Thai
• Minimum 5 years of professional experience with proven team management capabilities.
• Excellent analytical, communication, negotiation, and project coordination skills.
• Proven ability to drive operational efficiency and process improvements.
• Adaptable, collaborative, and able to thrive in a fast-paced environment.

Preferred Qualifications:

• Experience managing third-party vendors or outsourced operations is a plus.
• Background in e-commerce, ideally as a category manager or key account manager.
• Strong understanding of e-commerce platforms and seller programs.