TikTok Shop - Strategic Growth Program Manager, UK
London, United Kingdom
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
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Position summary
rgets across workflows, with clear attribution to seller outcomes and revenue impact.
- Identify high-potential sellers and accelerate their growth through targeted lifecycle strategies, tools, and enablement programs.
- Develop scalable solutions-such as growth campaigns, onboarding journeys, product enhancements and platform education-that address seller pain points and drive engagement at scale.
- Analyze performance data and seller feedback to uncover trends, surface blockers, and inform strategic program design and process improvements.
- Partner closely with cross-functional teams (e.g., Product, Ops, Marketing) to align on goals, drive execution, and ensure end-to-end impact of initiatives.
- Act as a subject matter expert, equipping internal teams with the resources, insights, and timelines needed to support sellers effectively.
- Continuously build platform fluency by navigating internal tools and understanding the seller journey, identifying opportunities for innovation and optimisation.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above, with 1-3 years of experience in managing large volumes of sellers or accounts (e.g., hundreds of sellers).
- Solid data literacy with the ability to conduct complex business analysis, identify growth opportunities, and translate insights into actionable plans.
- Fast learner with a proactive and resilient mindset; able to perform well under pressure and adapt quickly.
- Strong understanding of the UK e-commerce ecosystem, consumer trends, and digital/mobile commerce dynamics; experience in e-commerce or other fast-paced environments preferred.
- Excellent communication and relationship-building skills, with the ability to identify seller needs and drive productive, results-oriented conversations.
Preferred Qualifications:
- Strong cross-team collaboration capabilities, with proven experience coordinating stakeholders and pushing projects forward.
- Self-driven with strong ownership and a demonstrated track record of managing initiatives end-to-end.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.