User Experience Strategy Manager - TikTok LIVE
Singapore
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#7174763948364106039
Position summary
al teams to globally launch user support mechanisms;
- Design actionable and measurable SOPs for service teams to provide excellent user support;
- Perform deep dives of business pain points and identify key roadmap to keep iterating up-to-date strategies.
Qualifications
Minimum Qualifications:
- Bachelor degree or above, with over 5-years of working experience in developing user operation or customer experience strategy;
- Decent data analyzing skills(eg, SQL) to develop actional roadmaps as business grows.
Preferred Qualifications:
- Rich customer experience and professional knowledge, familiar with various management principles and methods, as well as a proven ability to do crisis handling;
- Proven skills in understanding users, creating new process SOPs and optimization of existing user support strategies;
- Possess excellent business communication skills and outstanding business execution.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.