endpoint devices to safeguard corporate data and infrastructure.
- Stay up-to-date with endpoint security trends and technologies, proactively addressing potential vulnerabilities.
- VDI Design and Implementation:
- Collaborate with clients to assess their VDI needs and design customized solutions.
- Implement and configure VMware Horizon View and related components to deploy VDI environments.
- Ensure high availability, scalability, and performance of VDI systems.
- Infrastructure Optimization:
- Monitor VDI infrastructure for performance bottlenecks and implement optimizations.
- Troubleshoot and resolve complex issues related to virtualization and VDI environments.
- Conduct capacity planning to meet current and future demand.
- Documentation and Training:
- Maintain detailed documentation of workstation configurations and procedures.
- Provide training and knowledge transfer to team members and clients.
- Technical Expertise:s.
- Knowledge of App Volumes, Dynamic Environment Manager, Horizon TrueSSO, and Unified Access Gateways will be key.
- Client Interaction:
- Build strong client relationships by providing excellent technical support and guidance.
- Collaborate with clients to understand their evolving IT needs and propose solutions accordingly.
- Endpoint Support:
- Configure and provision a wide range of endpoints, including computers, mobile devices, and IoT devices.
- Ensure endpoints are set up in accordance with company standards and user needs.
- Collaborate with the IT Support Team to provide technical support to end-users for endpoint-related problems, ensuring a quick resolution.
Qualifications
Minimum Qualifications:
- 4+ years of experience working with Horizon virtual desktops
- Working level understanding of end user device management technologies ( i.e. Workspace One, Apple Business Manager) along with Strong knowledge of VMware Horizon View, vSphere, VMware Cloud on AWS and Advanced Experience in Windows Desktop Operating Systems
- Knowledge of AWS, specifically EC2, VPC, ELB, R53, RDS, IAM, and other infrastructure services - such as strong knowledge of endpoint security best practices and compliance standards.
- Solid knowledge of automated provisioning of end user devices along with excellent troubleshooting skills and the ability to resolve endpoint-related issues.
- Excellent problem-solving skills and the ability to work well under pressure with strong communication and interpersonal skills for client interactions.
- Knowledge of storage technologies (e.g., SAN, NAS) and networking concepts
Preferred Qualifications:
- Proficiency in scripting languages (e.g., PowerShell) for automation.
- Familiarity with cloud-based VDI solutions is a plus.
- VMware certifications, such as VCP-DTM or VCAP-DTM, are highly desirable.
- Strong knowledge of the internals of the operating systems Windows, macOS, iOS, Android.
- Good understanding of unified endpoint management related concepts Apple Business Manager, Android for Work, Intune, etc.