#TJCOGLOBAL2314469EXTERNALENGLOBAL
special at a great price every time they visit. With several deliveries each week, the stock is always fresh and exciting. TK Maxx operates 653 stores across six European countries, the UK, Ireland, Poland, Germany, Austria, and the Netherlands, and is also available online in the UK, Germany, and Austria.
We are thrilled to have announced our expansion into Spain, bringing our distinctive shopping experience and exceptional value to Spanish customers.
We believe it's our people who make us special. With a culture built on collaboration, innovation, and inclusivity, we empower our teams to think differently and make a real impact. We're constantly growing, offering endless opportunities for personal and professional development. If you're passionate about retail and want to be part of a company that values creativity, diversity, and ambition, TJX Europe is the place for you.
THE ROLE
This role is responsible for the smooth delivery of HR Service Centre transactions by resolving issues and questions from associates either on the phone, email, or face to face. You will work with multiple systems and have a large volume of manual transactions to deliver exceptional customer service to our associates.
Volume is high so you will need to have good attention to detail, be accurate and compliant and take pride in your work. Contribute with suggestions to improve the service and processes by working closely with your team. HRSC is also the first point of contact for general payslip queries receiving high volume of calls on pay day.
You will work with many associates across the department and the business by providing process led transactions which are measured against the HR Shared Services catalogue against the performance dashboard.
WHAT YOU'LL DO
Act as first point of contact for HR and deliver an advisory service
Log and manage cases in the HR case management system
Complete system-based HR transactions against Service Level Agreements
Help, support and resolve all queries from emails, face to face or telephone calls
Provide consistent and expert advice in line with HR policies and country legislation
Create and issue contracts and letters as and when required
Ensure audit compliance is met with any transaction you process
Under the leadership of the HRSC Manager and Senior Advisors, prioritise transactions in line with Service Level Agreements and Customer needs
Manage and maintain accuracy in all your correspondence
Ensure you remain up to date with HRSC processes and procedures
Identify opportunities for process improvement and make the process improvement manager aware of any issues
Work with and refer to the Senior Advisor, HRSC Manager, HRBP's and ER for complex cases and support
Support with upskilling of new team members
Understand payroll process and answer FAQ
Creating, signing and terminating Employment Contracts
Creating, signing additional documents for Employees
Support other areas of the HRSC with calls and emails in peak periods
Ensure the materials used to support the processes are up to date
Attend Training and upskill sessions delivered by the HRSC Manager
Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems
WHAT YOU'LL BRING
Customer focused
Fluent or Native Spanish Speaker
Knowledge of Spanish Market & Legislation
Able to work to tight deadlines
Accuracy is critical in this role
Attention to detail is essential
Ability to work accurately under pressure while maintaining high customer service standards
Excellent communication skills both written and oral
Excellent IT skills with knowledge of Word and Excel
Positive and confident approach
Ability to assess and judge when a transaction is more complex and requires additional support
Ability to spot patterns and identify where there is an opportunity for improvement
HR Professional education or qualification is ideal
A strong and broad knowledge of HR processes in a HR Service Centre environment would be an advantage
Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you'll find that it's so much more than a job. When you're a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.
We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It's our way of empowering you to make your career here.
We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.