Senior Staff Engineer - Enterprise Telephony Services (ETS)

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What you'll do

As part of the Enterprise Telephony Services (ETS) within End User Product & Engineering Team at TJX, you will be part of a team that plans, builds, and supports technologies and services that enable our Associates and customers to be productive, collaborate seamlessly, and communicate effectively in the office, at home or on the go. Our products and services include Microsoft Teams Voice, Call Center products, tablets & mobile/cellular devices.

What you'll need

A Senior Staff Engineer for Enterprise Telephony Services (ETS) has deep knowledge & experience to design and implement business functionality. They actively coach and mentor engineers in the product team and can identify and resolve issues with technology and product processes. Engineers at this level can lead & deliver on assigned Epics in their supported area. Has good knowledge of SAFe principles, Kanban, and Scrum including embracing agile principles.

Key Responsibilities

• Defining User Stories through JIRA

• Leverage various Agile processes such as Story Mapping and Estimating using Fibonacci scale

• Partner with the Product Owner/Product Manager to understand priorities and PI features and supports driving the Product Increment (PI) objective at the Team Level

• Drives Iteration Goals and content via prioritised user stories

• Product expert that guides, informs, and provides insight

• Ensures the technical integrity of the solution

• Contributor to the Vision, Roadmap to achieve strategic goals and objectives

• Collaborates with the System Architect and relevant stakeholders as required

• Collaborator of dependencies/risk with the team, Product Owner, Product Mgr.

• Supports DevOps and Security best practices

• Preparation of the system demo

• Coaches and mentors' other engineers on the team

• Attends and actively participates in Release Train Ceremonies: PI Planning, System Demo, and Inspect & Adapt as part of the ART.

Minimum Qualifications

• 5 years of related experience in an agile delivery framework (SAFe, scrum), in a Senior Staff Engineer or related role in a cross-matrix organisation

• Solid understanding of agile tools, including JIRA and Confluence.

• Proficient in translating business needs into user stories that teams can develop into finished deliverables.

• Strong analytical skills to analyse options and drives solutions for complex business problems to deliver business value.

• Demonstrated ability to communicate ongoing risks, dependencies and timeline impacts

• Experience within the telecommunications sector and passion for all things voice related

• Hands on experience with configuring/deploying Nice CXone services, including but not limited to:

  • Enterprise Hub

  • Call Recording PCI/PII Privacy/compliance

  • Studio Scripting

• Experience with Microsoft Teams Phone, including PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans

• Experience within the telecommunications sector and passion for all things voice related

• Proven understanding of Voice technology/service market to drive strategy and roadmaps

• Solid understanding of NIST Framework

• Understanding of change management throughout a large enterprise

Advantageous qualifications or experience

• Certified Microsoft Teams Voice Engineer

• Expert knowledge in NICE CXone platform

• Knowledge of POLY LENs and Microsoft INTUNE

• Experience of NEXTIVITY CELFI

• Deployment experience with RETARUS

• Technical expertise with mobile products and industry knowledge.

• Experience handling large third-party SaaS solution

As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:
73 Clarendon Road

Location:
EUR Home Office Watford GB