Account Representative I

rding experience while ensuring necessary accounting and forecasting treatment takes place.
• Communicate with internal and external business leaders in a polished manner to provide updates and guidance on pending requests.
• Initiate customer environment decommissioning based on established contractual guidelines and business policies.
• Create and maintain process documentation relevant to the Customer Support Operations Team responsibilities to ensure accuracy both internal to the team and where published to the organization.
• Ensure that data is maintained and updated in a manner that allows adequate reporting as defined by management.
• Participate in corporate initiatives and projects, as defined by management, to proactively understand process changes.
Qualifications
• Ability to creatively problem solve and bring timely resolution to issue
• Customer focused with a positive, professional attitude
• Strong organization, planning, and time management skills
• Impeccable attention to detail - managing and controlling conference calls, maintaining data tracking and issues lists, as well as setting appropriate expectations
• Ability to coordinate efforts between the appropriate functional teams while often influencing without authority
• Excellent communication skills (both written and verbal)
• Ability to work independently and in a team environment

Preferred Qualifications
• Experience with Salesforce: CPQ and Service Cloud Lightning, Proficiency in Microsoft Office Suite
• Experience reviewing order form details and contract terms