Application Support Specialist (12 month fixed term contractor)

nce. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

Position Summary

As Application Support Specialist you will deliver comprehensive high-quality support on UKG's SMB (Small/Medium Business) software and hardware products. You will deliver high quality support utilising outstanding customer service skills and techniques that promote customer satisfaction and retention, providing end user support for the Workforce Ready Time and Labor, Human Resources and Payroll modules.

Responsibilities include:

• Help Desk support of assigned cases including outbound call backs, e-mails and internal support tickets

• Strong ability to research problems independently and identify root cause of issues using problem determination skills

• Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities

• Timely, accurate, and complete responses to inquiries

• Consistently and effectively communicating with management to make sure issues are escalated and resolved

• Ability to work both independently and as a part of a team

Qualifications and Experience:

• The right person for this position will have domain knowledge in one or all of the following areas: Payroll, Time and Labour/Employee Scheduling, HR or Benefits.

• 1-5 years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience

• Strong troubleshooting skills

• Exceptional organisational, time-management and planning skills with a strong attention to detail needed

• Excellent written, oral communication, listening and telephone skills

• Strong computer skills with a proficiency of Web and Microsoft Office Suite

• Previous help desk experience is desired

• Degree qualification in related field preferred

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]