Assoc Mgr. Services Architects

nce. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

Job Summary:
This role provides team management of GES Service Architects in India for services sales support regarding Global Delivery Services (GDS) to Customers and GDS resources for International Service Requests. Creates scope and quotes for Statements of Work and post live Service Requests at any point in customer life cycle. Gathers requirements and guides customer through services needed and service quotes required as applicable.
Qualified candidates will have excellent communication skills, with the ability to manage a team and build rapport within the organization and with external stakeholders.
Primary/Essential Duties and Key Responsibilities:
• Performs people management duties
• Perform analysis to create implementation quotes and proposals for prospective customers related to customer service requests
• Maintain document repository capturing all conversations and documentation relative to any customer and/or internal interaction
• Develop solid relationship with customers, partners and colleagues
• Remain Current with product roadmap, collateral, tools and supporting materials
• Provides team support functions

Required Qualifications:
• 5+ years team management experience
• Proficient in the English language
• Negotiation skills
• Functional and technical capability to understand customer requirements
• Basic HCM & WFM knowledge and skillset required
• A fundamental knowledge of HCM & WFM business processes; understands importance of accuracy and responsiveness
• Detail-oriented with analytical and problem-solving skills
• Self-motivated with the ability to work as part of a team as well as effectively manage own time to work independently as required
• Excellent communication skills and sense of humor
• Ability to work with different departments inside and out of consulting services, and with external stakeholders at all levels
• Positive attitude and professional appearance
• Must be sales minded
• Extremely customer-focused, positive, and have a professional attitude
• Proficiency in Excel, Word, MS Project and PowerPoint
• Strong organizational and time management skills

Preferred Qualifications:
• Knowledge or experience with HCM or WFM
• Experience with Salesforce, and quoting tools

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].