Data Operations Representative

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About the Team:
The Daily Ops Team processes Periodic, Quarterly, Annual, and Amended paper tax filings and check payments for our customers. We work closely with the Trust, Amendments, Tax Notice, QE Filing Ops, and Payment Services System Support Teams.

About the Role:
As a Data Operations Rep III, you will be a crucial part of the Daily Ops Team, responsible for overseeing the processing of periodic, quarterly, annual, and amended paper tax filings and check payments on behalf of our clients. This role requires a high degree of accuracy, efficiency, and the ability to collaborate effectively with various teams within the organization. This role requires a blend of independent work and teamwork, with a strong emphasis on organization, multi-tasking, and meeting deadlines.
This role is required to be onsite 5 days per week (Monday-Friday) in our Weston, FL office location.

Your key responsibilities will include:
• Team Leadership: Mentor team members in the processing of paper tax filings and check payments. Provide guidance, support, and training to ensure high performance and adherence to best practices.
• Process Oversight: Oversee the processing of periodic, quarterly, annual, and amended tax returns and check payments. Ensure that all tasks are completed accurately and within designated deadlines.
• Document Management: Ensure that all tax documents are properly prepared, printed, scanned, and shipped to the appropriate tax agencies. Maintain meticulous records of all transactions and communications.
• Interdepartmental Coordination: Collaborate with the Trust, Amendments, Tax Notice, QE Filing Ops, and Payment Services System Support Teams to coordinate efforts, resolve issues, and enhance operational efficiency.
• Quality Control: Enforce quality control measures to review documents for accuracy and completeness. Ensure compliance with tax regulations and internal procedures.
• Client Tax Profile Research: Address complex client tax profile related inquiries and resolve issues related to tax filings and payments. Provide high-level support and maintain strong working relationships.
• Process Improvement: Identify opportunities for process improvements and lead initiatives to enhance operational efficiency and effectiveness.

Basic Qualifications:
• Leadership Skills: Experience in leading a team, with the ability to motivate, guide, and develop team members.
• Attention to Detail: Exceptional focus on accuracy and thoroughness in processing tax documents and payments.
• Technical Proficiency: Experience with Salesforce, Smartsheet, and other relevant software.
• Communication Skills: Strong verbal and written communication skills for interacting with team members, and other departments.
• Problem-Solving: Excellent problem-solving skills with the ability to address and resolve complex issues efficiently.
• Organizational Skills: Ability to manage multiple tasks and priorities effectively while ensuring timely and accurate completion of all responsibilities.

Preferred Qualifications:
• Technical Proficiency: Advanced experience with Salesforce, Smartsheet, and other relevant software. Familiarity with tax filing processes is preferred.
• Experience: Previous experience in tax filing and payments processing, including leadership or supervisory roles. High school diploma or equivalent; additional education or certification in accounting, finance, or a related field is preferred.

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

USA Pay Transparency:

The pay range for this position is $34,400 to $49,450.13, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://https://www.ukg.com/careers