Data Operations Representative II

Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

Duties and Responsibilities:
• Effectively and accurately update client tax rates and frequencies in appropriate database.
• Complete assigned project tasks and cases, related to any client's data changes.
• Maintain and update cases in a timely manner, addressing any concerns and maintaining effective communication with clients and partners.
• Conduct an analysis of customer tax filing requirements needed for tax filing set-ups
• Ensure required legal and Payment Services forms are signed and filed with appropriate authority.
• Prepare and file appropriate client tax agency EFT registrations, Federal E-file registrations, and reporting agent authorizations.
• Partner with Support and internal teams to update and maintain core customer profile data for existing customers.
• Ensure that all customer current period and prior period data is entered and balanced in the tax filing system (MasterTax)
• Accurate and timely capture of customer tax-ids, deposit frequencies, and employer specific tax rates with sufficient documentation to enable UKG to defend its actions with third parties without further contact from our customers.
• Ability to work independently and within a team-based environment
• Assists on data gathering support as needed.

Required Qualification:
• Must be able to manage in an organized, proactive and independent manner to meet all required time frames and commitments.
• Strong oral and written communication skills.
• Excellent customer service skills.
• Proficiency with Microsoft Office applications such as Word, Excel, and PowerPoint
• Desirable case management, auditing, and salesforce experience will be an added advantage.
• Demonstrated ability to organize work
• Attention to detail is a must
• 2-3 years related experience in client services, data management, or operations.

Education/Certification/License:
• Bachelor's Degree in Business, Accounting, Finance or comparable education and experience.

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]