Director of Product Management

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We are seeking a Director of Product, to play a pivotal role in shaping and executing our product strategy, driving innovation, and leading a talented team of product managers within our Pro Workforce Management (WFM) Suite. This role will lead a team of Product Managers, coaching and developing the team to identify, design, deliver and optimize solutions for products that are used by millions of global employees each month within our human capital management and workforce management applications.

Responsibilities:

• Leadership role to help shape and execute the overall vision of the product to incrementally deliver value to our customers, while learning from, and along with, our customers, partners and the Product teams that you will support

• Develop, communicate and execute iteratively upon a comprehensive and compelling product strategy that aligns with business goals and balances customer needs, market trends, and technical feasibility

• Ensure plans create the most compelling business solution while ensuring overall competitive positioning in the market and high-value solutions that truly solve customer problems

• Own the direction of features and clearly define the product metric goals and the right mechanisms to collect, track, report and react to the data, demonstrating a balance of qualitative and quantitative observations to fuel ongoing learning and customer centricity

• Drive end-to-end customer value delivery, from feature conception to launch to adoption and iterative innovations

• Lead cross-functional teams (engineering, design, product), making data-driven decisions, to manage dependencies and ruthlessly prioritize and optimize product features, enhancements, backlog items, and bug fixes

• Partner with the sales, services, support, marketing, and readiness organization for all GTM strategy and delivery efforts

• Drive process improvement and discipline of the Business of Products

• Lead, mentor, and guide product managers and cross-functional teams, fostering a culture of continuous learning and growth

• Collaborate with Suite product leaders to align product goals with overall company objectives

• Build strong relationships with customers and stakeholders

The ideal candidate is an accomplished, high-energy, collaborative leader who has a proven track record of working in or with SaaS software companies. They can go deep into both functional/technical hurdles with engineers/architects as well as strategic discussions with executives. Experience with HCM products or solutions is preferred but not mandatory.

Minimum requirements:

• 3+ years' experience leading product management teams with track record of developing and coaching Product Managers through ambiguous problems

• 5+ years' experience as a Senior Product Manager or Product Manager on a scaling SaaS application in an Agile development environment

• Demonstrated experience in developing customer centricity and outcomes delivery through matrixed cross-functional Product Development teams

• Ability to create and embody a culture of customer first in approaching user and business problems

• Strong use of analytics, user research and business cases to drive decisions and improve products in an enterprise SaaS setting

• Comfortable and experienced presenting to various audiences and levels

• Track record of balancing between discovering new product opportunities and delivering world-class product experiences

We believe strongly in the power of in-person collaboration. We work in a hybrid model. 3 days on site in the office is required.

Preferred qualifications:

• Experience working with globally distributed teams

• Demonstrated experience in enterprise product launches

• Passion for creating delightful user experiences

• Highly motivated, innovative, and solution-driven with experience in shaping cohesive, engaging product experiences

• Excellent leadership, communication and presentation skills

• Strong analytical, data-driven problem solver and decision maker who is deeply empathetic and leads with a user-centered approach

• An evangelist of how technology can unlock business value and customer experiences

• History and reputation for listening to users, understanding their needs, and creating improvements to meet those needs

• Strong track record of influencing and executing product strategy through portfolio roadmaps and tight collaboration with Engineering

• Committed to collaboration and can work well with other business units to build iterative solutions that continuously deliver value

• If no experience in HCM, you have a proven track record of entering a new space and building expertise rapidly

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $155,200.00 to $223,100.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://https://www.ukg.com/careers