Director, Sales Operations

nce. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

Role Summary:

In this role, you will lead a global team of Field Operations Managers to drive operational excellence, strategic alignment, and cross-functional collaboration across UKG's go-to-market ecosystem. You will serve as a trusted advisor to senior leadership and play a pivotal role in shaping the future of our global field operations.

Success in this role means enabling high-performance teams, optimizing operational processes, and delivering actionable insights that accelerate business outcomes. You will foster a culture of innovation, accountability, and continuous improvement while ensuring alignment with UKG's strategic priorities.

Key Responsibilities

Strategic Partnership & Influence

• Serve as a strategic advisor to senior leaders across GTM, Contracts, Finance, Legal, Order Management, and Credit.

• Champion alignment between field operations and broader business objectives.

• Influence cross-functional stakeholders to drive strategic initiatives and operational efficiency.

Global Team Leadership & Development

• Lead, coach, and develop a high-performing global team of Field Operations Managers.

• Drive talent acquisition, onboarding, career development, and succession planning.

• Foster a culture of collaboration, innovation, and accountability.

Operational Excellence

• Oversee performance management, compensation planning, and goal setting.

• Partner with HR to proactively address performance and engagement challenges.

• Lead strategic planning and execution of global operations meetings and initiatives.

Innovation & Change Management

• Lead change management efforts to adapt to market dynamics and organizational transformation.

• Promote continuous improvement through feedback loops and process optimization.

Business Intelligence & CRM Oversight

• Manage global deal tracking and performance analytics using Salesforce and other CRM platforms.

• Deliver actionable insights to senior leadership to inform strategic decisions.

• Ensure data integrity and consistency across systems and regions.

Cross-Functional Collaboration

• Partner with internal stakeholders to drive process improvements and operational efficiencies.

• Act as a key escalation point for complex business scenarios and strategic initiatives.

• Facilitate alignment between field operations and corporate functions

Leadership by Example

• Embody and promote UKG's core values and leadership behaviors.

• Provide hands-on support and backup for regional leaders as needed.

• Inspire teams through authentic leadership and strategic vision.

Basic Qualifications:

• Bachelor's Degree or equivalent experience.

• 10+ years in senior leadership roles within global operations or sales operations.

• Strong strategic thinking, analytical skills, and business acumen.

• Exceptional communication and relationship-building skills across all levels.

• Technical proficiency in Salesforce, CPQ, Oracle, and Microsoft applications preferred.

• Highly organized, self-motivated, and adaptable to evolving priorities.

• Willingness and ability to travel internationally as required.

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The base salary range for this position is $142,100 to $204,200; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://https://www.ukg.com/about-us/careers/benefits