Implementation Representative II

Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
Job Summary: The Electronic Data Interchange (EDI) Specialist will be part of the ReadyBenefits, powered by UKG, team. This role is responsible for technical and configuration support for our customers EDI integrations. They will oversee all technical tasks for multiple customers. Duties and Responsibilities: Complete the following technical recurring tasks for multiple customers:

Monitor connectivity and production errors Ensure file delivery and integration up time Customer ad-hoc requests as needed Troubleshoot connections and file delivery issues Research and resolve system errors and draft a root-cause analysis Interpret benefit plan documents and understand the system configuration/setup implications of the plan design requirements Manage open enrollment activities including file deliveries and census files Follow department protocols and Standard Operating Procedures (SOPs) Track time spend on tasks/activities Identify process improvement opportunities based on current workflows in the department Required Qualifications: Working knowledge of EDI support and employee life-cycle U.S. Benefits Administration, related regulations, ERISA guidelines, and HIPAA Compliance 1-3 years technical experience with EDI support on Benefit Administration Software and/or other HCM Benefits Administration technology solutions. Proven ability to handle multiple projects while consistently meeting deadlines Proficient in English, both verbal and written Proficient using Microsoft Office suite (Excel, Word, PowerPoint, etc.) Ability to work 6:30pm - 3:30am IST to align to customers working hours Preferred Qualifications: PlanSource/Benefits Prime experience Bachelor's degree and equivalent work experience

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]