Integration Post-Live Consultant

Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

The Integration Post-Go-live Consultant will be an integral part of our customers' journey from before they purchase our product, all the way through to our Post Go-Live services. As part of the US Operations team, and the overall Global Customer Services Team, your daily functions include acting as a technical SME for the more functional teams, as well as processing tickets from a queue-based system which can range from advanced technical troubleshooting of escalated tickets, to processing service tasks in support of on-boarding new clients and maintaining system uptime. As part of this high performing, fast-paced, and super fun team committed to solving complex issues, you will be presented with many opportunities to learn and grow, both technically and personally.

Responsibilities:

• Perform tasks related to the setup and rollout of new clients Provide technical guidance and insight to the customer facing team members (Project managers, Post Go-live services etc.)

• Develop tools and update processes to make delivery more efficient

• Adept at dealing with sensitive data and proficient in providing and maintaining high client service standards

• Display exceptional organizational skills and have a high-risk consideration of implications of any changes made on the systems Collaborate and work with non-technical customers (internal and external) on highly technical issues

• Maintain project management tools for all integration projects

• Participate in special projects to help improve and enhance the team's best practices and processes

Basic Qualifications

• Bachelor's degree in Computer Science, Information Systems or related field or equivalent professional experience

• Experience in troubleshooting issues / IT development knowledge Significant experience in basic networking protocols, including TCP/IP, HTTP, SFTP, DNS

• Solid understanding of SaaS environments and appreciation of Uptime and Service Level Agreements (SLA) in a technical and/or internet-based environment

• Ability to create and manage documentation

• Working knowledge of Linux and understanding of Linux-based software stacks

Preferred Qualifications:

• 4+ years of experience in project management 4+ years of experience in any customer facing role Expertise on HRSD products would be an advantage

• Python scripting experience is a plus

• API experience is a plus

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $62,300 to $89,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://https://www.ukg.com/careers