Lead Garnishment Administrator

inistration and Disbursement product offering. The Lead Garnishment Administrator oversees day-to-day garnishment operations, ensures compliance with federal and state regulations, and acts as the first point of escalation, mentors associate across levels, drives process optimization, and ensures customer SLAs are consistently met.

Essential Duties and Responsibilities:

First Level Support:
• Serve as first point of escalation by investigating and providing timely responses to team and customer escalated items
• Subject Matter Expert (SME) in wage attachments and relevant systems (Salesforce, GWO, UKG Pro/UltiPro and UTE/SSP)
• Coordinate, deliver and participate in team training
• Assist in the transition to service of new wage attachment clients to ensure a successful customer experience
• Documenting system and operational issues in a way that can be tracked and shared
• Assist in the onboarding of new hires
• Audit Legends for accuracy and relevancy
• Attend/facilitate customer calls if needed

Garnishment Admin Inventory / Case Assignment and Team Backup Assistance:
• Manage inventory of cases for the PODs
o Meet specific team daily / weekly goals and SLAs
• Assisting with processing and/or auditing work for other Garnishment team members needing assistance to meet SLAs
• Leverage reporting to publish SLA metrics for the team as required
• Other tasks as assigned by management
• May be assigned a customer base

Standard Operating Procedures and Training Materials
• Actively review internal processes for optimization and share recommendations with Leadership
• Being consultative with the leadership team on process and efficiency initiatives
• Drive focus for clients with non-standard business practices to improve SLA's
• Shadow team to ensure compliance to SOPs
• Partner and collaborate with EEC specialists, Garnishment Services management and other internal partners to resolve issues as required
• Assist with additional documentation as assigned
• Assist in the roll out and adoption of new processes and procedures

Additional responsibilities:
• Raise visibility of concerns to leadership
• Promote and inspire cross team collaboration, including other internal workgroups
• Display leadership, encourage team to perform to the best of their ability and be a positive influence among the team
• Act as Team Lead backup
• Assist with resolution of reconciliation items and exceptions as needed
• Create reports for external and/or internal customers as assigned
• Proactively seeks to prevent future issues
• Additional duties and special projects as assigned

Interpersonal Skills:
• Ability to work well under stress and handle difficult or sensitive situations
• Ability to adapt in a rapidly changing environment with changing job requirements
• Strong attention to detail and adherence to deadlines
• Demonstrates good judgment and models highest levels of professionalism and teamwork
• Excellent organizational, communication and interpersonal skills
• Ability to multi-task and follow through on commitments
• Ability to work independently with excellent prioritization skills
• Effective at handling difficult and/or escalated situations
Experience, Education, Certification, License and Training
• Bachelor or equivalent
• 8-10 years of total experience out of which 5 years of relevant experience
Preferred Qualifications:
• Working knowledge of UKG Pro is a plus
• Advanced knowledge of US and Canadian Garnishment / Payroll laws.
• FPC or CPP is a plus

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]