Lead Technical Program Manager

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About the Role
We are seeking a highly motivated Lead Technical Program Manager to join our team. In this role, you will play a pivotal role in orchestrating and delivering complex programs that drive strategic outcomes for the organization. Leveraging your exceptional communication skills, technical expertise, and leadership abilities, you will lead cross-functional teams in executing large-scale projects while ensuring alignment with business objectives and priorities.

Responsibilities
• Value Stream Management: Drive the value stream in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads, while demonstrating negotiation and communication skills to drive consensus. Lead value stream events, process improvement initiatives, communications and optimization efforts to enhance delivery efficiency and customer satisfaction. Consistently maintain an optimized flow of work and information, upstream and downstream through the pillar.
• Project & Program Management: Work closely with cross-functional teams to ensure alignment with project goals and timelines. Drive the definition and execution of project & program activities, including preparation of detailed plans, scope definition, planning, scheduling, tracking, release management and reporting including risk & dependency management with a focus on quality, execution excellence and driving successful outcomes.
• Technical Acumen: Apply expertise with software development processes to guide project planning and execution, ensuring adherence to best practices and standards. Leverage technical expertise to orchestrate cross-team dependencies, ensuring that features committed to the product roadmap are delivered seamlessly and that they meet quality standards and align with committed timelines.
• Reporting & management: Create, maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles. Advocate for and hold teams accountable for the adoption of best practices and driving continuous improvement.
• Stakeholder Communication: Collaborate with internal and external stakeholders, including VSAS organization, product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations, including optimal metrics, reporting and risks.
• Problem solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them. Perform data analysis to identify trends, and thus uncover risks and issues and raise to right stakeholders. Leverage conflict management techniques as required with a focus on Customer First.
• Process Improvement: Understands Organization's Strategic Intents and Pillar objectives in depth. Contribute ideas and suggestions for process improvements and optimization initiatives. Drive retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices. Be an active change agent in adopting Ways of Working and an enabler in learning activities of the associated teams.

Basic Qualifications
• Bachelor's degree or bootcamp equivalent in Computer Science, Engineering, Information Technology, or related field.
• 5 + years of experience in a technical role within the software industry, with strong understanding of Agile methodologies, project and program management concepts.
• Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans.
• Strong data analytical skills including good hands on with MS Excel, JIRA, Confluence, Power BI with ability to draw data patterns and charts.
• Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships, including conflict resolutions.
• Sound presentation skills including creation and delivery of leadership decks.
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
• Enthusiastic about learning and willing to take on new challenges in a fast-paced, dynamic environment.
• Able to perform in a hybrid-office role, requiring three or more days per week in the office.

Preferred Qualifications
• Experience with UKG Product Suites, Payroll or Payment Services knowledge .
• Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable
• Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.
• Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback.
• Experience with Aha!, JIRA, Confluence, PowerBI.
• Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]