Manager, Payment Services

UKG

4.7

(113)

Scottsdale, AZ

Why you should apply for a job to UKG:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.7/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 95% say women are treated fairly and equally to men
  • 99% would recommend this company to other women
  • 94% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid leave for new and adoptive parents, medical coverage for IVF services & reimbursement to help offset adoption and surrogacy expenses.
  • 45% company match on total employee 401(k) contributions up to the IRS annual limit.
  • Unlimited paid time off for you to rest, re-charge, and pursue your personal aspirations.
  • #MGRAC015038

    Position summary

    se Customer team in providing exceptional customer support and resolution in a fast-paced, high-volume environment. This position will manage the dynamics of daily operations by driving enhancements within the team and aligning resources to ensure customer satisfaction and retention.

    Key Responsibilities:
    • Lead and manage a highly engaged team providing front-line support for UKG Payroll Tax Services customers on both the UKG Ready and Dimensions HCM platforms.
    • Ensure customer satisfaction by instilling confidence in UKG's Payment Services organization.
    • Oversee daily operations, including analyzing metrics, staffing shifts, monitoring case volume, and managing backlogs.
    • Coach team members for peak performance, holding them accountable to established case handling metrics.
    • Identify and address obstacles and barriers to successful job performance.
    • Facilitate satisfactory resolution to customer service issues by managing case escalations and formulating appropriate action plans.
    • Collaborate with UKG Payment Services department leaders and Global Support teams to escalate and resolve urgent issues.
    • Identify areas for process improvement and operational efficiency and implement creative solutions.
    • Support strategic initiatives and the rollout of new product offerings within Payroll Services.

    Basic Qualifications:
    • Domain knowledge in Payroll and Payroll Taxes
    • 2+ years of experience coaching, developing, and managing an enterprise services/application support team of at least 8 employees
    • Proven ability to manage customer relationships and escalations successfully
    • This is a hybrid role, with the expectation to work onsite 3 days a week.
    • Some travel may be required

    Preferred Qualifications:
    • Excellent customer focus, interpersonal, motivational, and leadership skills
    • Exceptional organizational skills with high attention to detail and the ability to multitask and prioritize projects
    • Versatility, flexibility, and a willingness to work within constantly changing priorities
    • Ability to collaborate effectively with individuals at all organizational levels
    • Payroll/Payroll Tax domain experience working in a payroll service bureau preferred
    • Bachelor's Degree preferred

    Company Overview

    UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

    Equal Opportunity Employer

    UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

    View The EEO Know Your Rights poster

    UKG participates in E-Verify. View the E-Verify posters here.

    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

    Disability Accommodation in the Application and Interview Process

    For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

    The pay range for this position is $99,800 to $143,450 however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://https://www.ukg.com/about-us/careers/benefits

    Why you should apply for a job to UKG:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.7/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 95% say women are treated fairly and equally to men
  • 99% would recommend this company to other women
  • 94% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid leave for new and adoptive parents, medical coverage for IVF services & reimbursement to help offset adoption and surrogacy expenses.
  • 45% company match on total employee 401(k) contributions up to the IRS annual limit.
  • Unlimited paid time off for you to rest, re-charge, and pursue your personal aspirations.