Mgr. Technology Consulting

ed SaaS platforms.
This role combines people leadership, technical governance, customer engagement, and strategic execution. The Manager ensures high-quality delivery, scalable product workflow designs, and strong customer outcomes within a Professional Services environment in a product-based organization.
Key Responsibilities
Leadership & Strategy
Lead, mentor, and develop a team of Technology Consultants, driving performance, engagement, and technical capability growth.
Define and execute delivery strategies aligned with Professional Services objectives.
Plan capacity, manage utilization, and ensure efficient, scalable service delivery.
Delivery & Technical Oversight
Oversee end-to-end implementation of complex SaaS solutions, ensuring adherence to architecture, security, and best practices.
Provide technical leadership in:
Product workflow design and configuration (e.g., Activiti-based workflows for attestations and approvals)
SSO (SAML, OAuth, OpenID Connect) and identity management
API integrations (REST/SOAP) and third-party connectivity
Networking fundamentals and cloud platforms (AWS/Azure)
Review and approve solution designs and act as an escalation point for critical technical issues.
Operational Excellence & Customer Engagement
Drive standardization of methodologies, governance, and workflow optimization across engagements.
Monitor delivery metrics (quality, CSAT, productivity) and implement continuous improvements.
Serve as a trusted advisor to enterprise customers, managing escalations and executive-level interactions.
Partner with Implementation, Support, Product, and Engineering teams to ensure successful deployments and long-term solution adoption.
Qualifications
12+ years of experience in enterprise SaaS implementation or technical consulting within a product-based organization.
3+ years of people management experience leading technical or consulting teams.
Strong expertise in UKG Pro WFM / Payroll / Time & Labor or similar enterprise platforms.
Hands-on experience with product workflow engines (e.g., Activiti), identity technologies, integrations, and cloud environments.
Strong leadership, stakeholder management, and problem-solving skills.
Ability to collaborate effectively with global teams.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]