Presales Technologist II

• Manage the provisioning, tracking, and maintenance of SaaS tenant environments for global operations

• Design, plan, and execute on new strategies involving current SaaS deployment procedures

• Assist in transitioning legacy solutions to GCP

• Triage and escalate Tenant and/or Product issues effectively to ensure timely remediation

• Coordinate with the Tenant Management Office (TMO) and CES to ensure successful environmental stability and preparedness

• Ensure meticulous tracking of Tenant Details and Activity via Zendesk, Service Now, Salesforce, etc.

• Drive process and product improvement to augment and accelerate tenant delivery

• Acquire, maintain, and expand knowledge on all aspects of UKG products and services

• Collaborate with internal PEI teams to standardize Product delivery

• Engage with Partner and Presales Enablement teams to ensure seamless transition to end users

Desired Qualifications/Skills:

• BA/BS in Computer Science, Information Technology, or a related field or commensurate experience.
• Extensive experience with SaaS delivery models, private and public and hybrid cloud deployments
• Technical proficiency in cloud computing and multi-tenant SaaS environments
• Flexibility to work across different time zones to support a global organization
• Strong analysis, task management, and time management skills
• Self-motivated, self-starter with the ability to work autonomously
• Excellent consulting, organizational and problem-solving skills
• Ability to balance multiple project and priorities
• Familiarity with SSO, MFA, and security principals as they apply to SaaS Enterprise Applications
• Self-motivated while possessing a strong work ethic and ability to work well independently