Principal Product Manager - Conversational AI & Analytics

This role is accountable for translating AI innovation into secure, scalable, enterprise-grade capabilities that drive measurable customer adoption and revenue growth. You will own roadmap execution, align cross-functional teams, and ensure conversational AI reporting solutions are delivered on time, at quality, and with clear business impact.

About the Role:

• Own and execute the product roadmap for conversational AI reporting and analytics, delivering incremental value through well-defined releases.

• Translate strategic vision into prioritized backlogs, clear requirements, and measurable outcomes.

• Partner closely with engineering and data science teams to deliver production-ready NLQ, generative insights, summarization, and conversational dashboard capabilities.

• Define acceptance criteria, model evaluation metrics, and quality benchmarks to ensure accuracy, performance, and trust.

• Lead discovery, pilots, and beta programs, incorporating feedback into rapid iteration cycles.

• Drive cross-functional execution across AI/ML, platform engineering, UX, security, legal, and go-to-market teams.

• Establish and track KPIs including adoption, engagement, accuracy, performance, retention, and revenue contribution.

• Ensure responsible AI governance, compliance, and role-based security controls are embedded into all releases.

• Support sales enablement, field readiness, pricing, and packaging to accelerate market adoption.

• Manage customer escalations related to conversational AI reporting, driving root-cause resolution and continuous product improvement.

About You:

Basic Qualifications

• 8+ years of product management experience in enterprise SaaS, with experience operating at a senior or principal level.

• Experience in Workforce Management, Human Capital Management (HCM), payroll, or closely related HR/workforce technology domains.

• Demonstrated ability to identify customer and market problems, define product requirements, and drive product delivery in partnership with engineering and cross-functional stakeholders.

• Proven ability to lead product strategy and execution in complex, matrixed environments, including collaboration across product, engineering, go-to-market, support, and other partner teams.

Preferred Qualifications

• Experience delivering reporting, analytics, insights, or data-driven product capabilities in enterprise software.

• Experience with AI/ML-enabled or generative AI product capabilities, including bringing emerging technologies into customer-facing product experiences.

• Experience with conversational experiences, intelligent reporting, analytics workflows, or other AI-assisted user experiences.

• Experience with Healthcare Labor Productivity, workforce analytics, or adjacent decision-support use cases.

• Experience delivering secure, governed AI solutions with explainability and role-based access controls.

• MBA or advanced degree in Business, Computer Science, Data Science, or a related field.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $163,900.00 to $235,550.00 USD. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://https://www.ukg.com/about-us/careers/benefits