Product Support Representative

Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

Ultimate Kronos Group is seeking individuals who have a passion for providing world-class customer service. In this role, you will be part of a team supporting our clients by adding value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support.

To be successful in this fast-paced and high-volume environment, you need strong deductive reasoning, time management, and technical skills. We are searching for someone who enjoys taking initiative, is empathetic, detail-oriented, and understands that every interaction they make is an opportunity to add value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) support.

In this position, we invest in your knowledge and development by sending new hires through an intensive training and mentoring program designed to take you from basic foundation training to job application. Our trainees are provided with product, process, culture, and tools-based training needed for success in the Product Support Representative role at UKG. This candidate will be required onsite 3 days per week at a UKG office location. You may be required to work some holidays.

Duties and Responsibilities:

• Provide world-class customer support and experiences through various mediums (telephone, chat, email, etc.)

• Think critically to troubleshoot complex payroll software issues for clients while demonstrating speed and accuracy

• Professionally communicate with clients at management level and above both verbally and through written communication

• Multi-task in an effort to complete tasks and achieve goals in a fast-paced and metrics-driven environment

• Accurately document and manage workload in a Customer Relationship Management system (CRM)

• Take initiative to analyze available resources to make effective decisions that adhere to policies

• Work and remain focused under pressure while providing exceptional customer service

Required Qualifications:

• Minimum of 2 years' experience in a customer support and technical support environment

• High School diploma / GED

• Proficiency in Microsoft Suite Applications including, Word, Excel, Outlook, and Teams

Preferred Qualifications:

• Human Capital Management (Payroll) system experience

• SQL

• Soft-phone systems (ring central)

• Inbound support experience

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $34,400 to $52,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://https://www.ukg.com/careers