Specialty Support Representative II

. Must have a proven track record of being able to work effectively in a task-oriented environment with a high attention to detail and quality of work output.

Primary/Essential Duties and Key Responsibilities:
• Process the following items for multiple customers in a timely manner with a high level of customer service and quality: Mainly COBRA (Complete COBRA), Health and Welfare, Life events, new hires, haste enrollments, Evidence of Insurability (EOI) forms, dependent eligibility verification, work status events, appeals, HSA administration, and payroll adjustments
• Complete customer data audits based on pre-defined Standard Operating Procedures (SOPs)
• Drive to specialize in certain tasks
• Ability to successfully track time spent on tasks/activities and follow departmental protocols
• Identify process improvement opportunities based on current workflows in the department and communicate with leadership

Required Qualifications:
• Commitment to excellence and high standards; demonstrates the ability to hold self and others accountable for delivered work
• Self-starter who is motivated to succeed
• Confident and professional communicator
• Ability to work collaboratively with Peers
• Strong and professional communication skills, both oral and written
• Strong organizational skills
• Ability to manage many priorities effectively
• Ability to follow operational standard procedures effectively and efficiently
• Versatility, flexibility, and a willingness to work within constantly changing priorities with high enthusiasm, drive and passion
• Ability to work independently and/or as a team
• Acute attention to detail
• Proficient using the Microsoft Suite of software
• Excellent judgment with the ability to make timely and sound decisions (Experience, Education, Certification, License and Training)
• Bachelor's degree (B.Com./B.Sc./B.A.) or equivalent
• Experience with Benefit Administration Software and/or other HCM Benefits Administration technology solutions is preferred

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]