Specialty Support Representative- Weston, FL Location

nce. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

About You:

We are seeking a highly organized and detail-oriented professional to join the Trust Operations Support team at UKG. The Specialty Support Representative III is responsible for helping customers ensure their taxes, garnishments, and employees are paid on time. This team plays a crucial role in maintaining customer satisfaction and compliance with financial regulations.

Primary / Essential Duties and Key Responsibilities:

• Oversee and manage the accurate and timely processing of customer payments for taxes, garnishments, and employee salaries.

• Independently resolve customer payment issues and escalations.

• Manage specific book of business for exception payments processing.

• Regularly follow up with customers to confirm payment statuses and recover overdue payments while maintaining positive customer relationships.

• Contact customers via phone, email, and case correspondence to collect outstanding funds.

• Facilitate best practice trainings for customers and internal partners.

Basic Qualifications

• Business experience: 3-5 years of operations and customer service-related experience within the banking, accounts receivable, payroll, or collections industries.
• Excellent verbal, written, and interpersonal skills.
• Exercise sound judgment and decision-making skills in ambiguous situations.
• Serve as the main point of contact for handling and troubleshooting high-risk cases/customer escalations.
• Intermediate to advanced Microsoft Office skills, including Microsoft Excel.
• Ability to navigate multiple applications and computer systems efficiently.
• Adaptability and ability to prioritize work, meet deadlines, and achieve department-specific goals.

Preferred Qualifications:

• Highly motivated and team oriented.

• Strong communication skills.

• Extremely detail-oriented with strong organizational and follow-up skills

• Excellent problem-solving skills.

• Excellent customer service skills.

• Excels in a fast-paced and evolving environment.

• Proven experience with managing multiple high priority deliverables

• Proven leadership abilities and experience in mentoring and developing team members.

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $20.00- $28.75 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://https://www.ukg.com/careers