Sr Data Operations Representative

Teams.

About the Role:
As a Senior Data Operations Rep, you will be a crucial part of the Daily Ops Team, responsible for overseeing the processing of periodic, quarterly, annual, and amended paper tax filings and check payments on behalf of our clients. This role requires a high degree of accuracy, efficiency, and the ability to collaborate effectively with various teams within the organization. This role requires a blend of independent work and teamwork, with a strong emphasis on organization, multi-tasking, and meeting deadlines.

This role is required to be on site 5 days per week (Monday-Friday) in our Irving, TX office location.

Your key responsibilities will include:
• Team Leadership: Lead team members in the processing of paper tax filings and check payments. Provide guidance, support, and training to ensure high performance and adherence to best practices.
• Process Oversight: Oversee the processing of periodic, quarterly, annual, and amended tax returns and check payments. Ensure that all tasks are completed accurately and within designated deadlines.
• Document Management: Ensure that all tax documents are properly prepared, printed, scanned, and shipped to the appropriate tax agencies. Maintain meticulous records of all transactions and communications.
• Interdepartmental Coordination: Collaborate with the Trust, Amendments, Tax Notice, QE Filing Ops, and Payment Services System Support Teams to coordinate efforts, resolve issues, and enhance operational efficiency.
• Quality Control: Enforce quality control measures to review documents for accuracy and completeness. Ensure compliance with tax regulations and internal procedures.
• Client Tax Profile Research: Address complex client tax profile related inquiries and resolve issues related to tax filings and payments. Provide high-level support and maintain strong working relationships.
• Process Improvement: Identify opportunities for process improvements and lead initiatives to enhance operational efficiency and effectiveness.

About You:
Basic Qualifications:
• Leadership Skills: Proven experience in leading a team, with the ability to motivate, guide, and develop team members.
• Attention to Detail: Exceptional focus on accuracy and thoroughness in processing tax documents and payments.
• Technical Proficiency: Experience with Salesforce, Smartsheet, and other relevant software.
• Communication Skills: Strong verbal and written communication skills for interacting with team members, and other departments.
• Problem-Solving: Excellent problem-solving skills with the ability to address and resolve complex issues efficiently.
• Organizational Skills: Ability to manage multiple tasks and priorities effectively while ensuring timely and accurate completion of all responsibilities.

Preferred Qualifications:
• Technical Proficiency: Advanced experience with Salesforce, Smartsheet, and other relevant software. Familiarity with tax filing processes is preferred.
• Experience: Previous experience in tax filing and payments processing, including leadership or supervisory roles. High school diploma or equivalent; additional education or certification in accounting, finance, or a related field is preferred.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $42,600 to $61,300. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://https://www.ukg.com/about-us/careers/benefits