Sr Human Resources Services Coordinator

Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

The UKG Employee Engagement Center is seeking an experienced and customer-focused Human Resources Services Coordinator to support our Pro Payroll and Benefits solutions. In this role, you will serve as a strategic partner in delivering a seamless and satisfying experience for employees of our Managed Services customers. You will apply your advanced expertise to resolve complex payroll, benefits, and HR-related inquiries, while mentoring others and taking on significant leadership responsibilities.

Duties and Responsibilities:
• Deliver exceptional support for employee payroll, benefits, and garnishment inquiries with a proactive, customer-first approach.
• Act as a primary point of contact for employees, ensuring timely and accurate responses through phone, email, and chat channels.
• Navigate UKG Pro systems to research and resolve highly complex payroll and benefits issues.
• Apply advanced root cause analysis and problem-solving techniques to provide effective resolutions and escalate when appropriate.
• Educate employees on benefits options, using summary plan descriptions and knowledgebase tools.
• Guide employees through life events such as new hires, marriages, and dependent verifications.
• Collaborate with internal teams and build strong relationships across departments.
• Mentor and train junior team members, promoting knowledge sharing and team development.
• Identify and lead process improvement opportunities, contributing to innovation and efficiency projects.
• Demonstrate considerable autonomy in managing tasks and making informed decisions to meet project goals.

Basic Qualifications:
• 3-5 years of customer service experience, with a focus on payroll and benefits administration.
• Strong verbal and written communication skills, with demonstrated ability to communicate effectively and manage customer expectations.
• Proven ability to handle complex and sensitive situations professionally and thoroughly.
• High degree of technical skills applicable to task performance, with proficiency in MS Office.
• Experience with corporate payroll processing, multi-state payroll tax laws, and garnishment processes.
• Demonstrated leadership skills, with the ability to mentor and guide team members.
• Problem-solving mindset, with a passion for helping others and driving customer satisfaction.

Preferred Qualifications:
• BS/BA degree preferred or equivalent work experience.
• Certification in Benefits Administration industry is a plus.
• FPC/CPP Certification recommended.
Experience, Education, Certification, License, and Training:

• Typically requires a minimum of 3-5 years of related experience or equivalent levels of skill or knowledge.
• BS/BA degree preferred or equivalent work experience.
• Certification in Benefits Administration industry a plus.
• FPC/CPP Certification recommended.

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $24.23 to $34.80 hourly; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://https://www.ukg.com/careers