Sr IT Service Operations Specialist

ategies to mitigate future incidents.
• Maintain effective communication with stakeholders to provide updates on incident status and resolution efforts.
• Ensure adherence to Incident, Problem, and Change Management principles as outlined in ITIL best practices.
• Participate in continuous process improvement initiatives to enhance the overall effectiveness of the Problem Management function.

Qualifications:
• Proven experience in a Problem Management role within a fast-paced enterprise setup.
• Strong analytical skills with the ability to conduct thorough root cause analysis.
• Excellent communication skills, both verbal and written, with the ability to convey complex information.
• ITIL certification is preferred.
• Understanding of Incident, Problem, and Change Management principles.
• Demonstrated ability to collaborate effectively with cross-functional teams and subject matter experts.
• Experience in process improvement methodologies is a plus.

Skills:
• Strong problem-solving skills and attention to detail.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Proficient in using incident management tools and software.
• Familiarity with data analysis and reporting tools.