Sr Services Project Manager

eam and contribute to our mission of providing innovative solutions that empower businesses and employees alike.

Role Overview: As a Sr. Services Project Manager at UKG, you will be pivotal in delivering superior workforce management solutions to our clients. You will be responsible for the day-to-day delivery of the UKG product suite and manage all stages of the implementation life cycle and all project resources. You will be accountable for your success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role.

Key Responsibilities may include but are not limited to the following:
• Act as Primary liaison between the Vertical Program Managers, Regional Consultants, and Technical Build Teams for all implementation-related tasks for the Technical Shared Services teams
• Demonstrated expertise in all facets of the Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting.
• Act as a 'People Developer' or 'mentor' to internal colleagues. Assist in the continued development of best practices and employee development.
• Set performance goals for a project team or work unit.
• Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded.
• Collect inputs and prepare weekly and monthly status reports as required.
• Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews.
• Lead Executive level meetings and escalations.
• Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work.
• Assess the potential impact on own and others' work, and develop and execute the best work solution.
• Manage escalated situations as proactively as possible, involving management as needed.
• Interact frequently with team, management, and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations.
• Develop strong customer relationships as a 'trusted advisor' at project management, payroll manager, and senior management levels.
• Strong attention to detail as well as the ability to function strategically within the account; proactively look at the 'big picture' for project/customer short and long-term goals; identify and drive additional revenue opportunities within the account.
• Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise-level deployments).
Qualifications:
• Good Technical Project Management work experience having managed packaged applications across the entire implementation lifecycle in either ERP, CRM, or HRMS for Global customers.
• Overall 8 to 10 years of experience in enterprise-level project deployments (multi-work stream) is required.
• Proven track record in leading technical projects in a shared services model
• Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (technical delivery team).
• Comfortable presenting to large and diverse audiences, including C Level executives
• Strong experience scheduling, and preparing presentations and status reports.
• Superb written and oral communication skills required.
• Ability to perform multiple tasks ranging from project management to coaching other team members.
• Well-versed with MS Office applications including MS Project, Excel, Sharepoint, PowerPoint, Visio
• Ability and willingness to travel up to 50% based on project needs
• Broad knowledge of labor management, HR / Payroll, ERP, or similar domain products/systems is strongly preferred
If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG!

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]