Sr. Services Project Manager - PST/MST

Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

UKG is seeking energetic, customer-focused individuals to implement our full-suite Workforce Management (WFM) offering. A Project Manager is responsible for planning, managing, and leading a team to implement our full suite of products within North America. Qualified candidates will have experience managing multiple successful projects simultaneously, some with multiple phases.

Duties and Responsibilities:

• Facilitate customer project kickoff calls, and team introductions, define project cadence and develop ongoing customer communication plans
• Facilitate project discovery sessions with all client business representatives and UKG project team members
• Determine and document customer success criteria
• Maintain adherence to UKG implementation methodology and processes
• Prepare assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria
• Implement the necessary project management infrastructure (project plans, issues lists, communication plans, project schedule with the customer)
• Assist Practice Manager by accurately forecasting each month's go-lives
• Lead customer status and planning meetings as well as participate in discovery meetings
• Manage the project plan, issues list, and other supporting documents throughout the project in an effort to maintain client expectations and project milestone success
• Work with various team members to resolve project and process issues in a timely manner and document any issues
• Communicate and publish project status to the project team
• Manage project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKG
• Manage the financials of the project, invoicing delivered services, and resolution of any financial disputes
• Lead assigned projects to successful completion within an appropriate time frame, ensuring industry-leading CSAT scores
• Assist with developing new processes and tools that improve the performance and effectiveness of the project management delivery

Basic Qualifications:

• 3+ years of project management work experience in a customer-facing enterprise software implementation/technical environment
• Ability to travel up to 25%

Preferred Qualifications:

• Experience implementing and/or supporting WFM or HCM software. For example - Time & attendance, scheduling, leave, payroll etc
• Experience working in the healthcare industry
• Must be organized with time management skills to deliver on multiple tasks and projects under tight deadlines
• Strong leadership skills with the ability to work as part of a project team
• Ability to handle ambiguity and adapt to changing requirements, processes, tools, and resources
• Excellent communication, customer service, and consulting skills
• PMP certification
• Mountain or Pacific Time Zone preferred

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $78,800 to $113,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://https://www.ukg.com/careers