Sr. System Consultant - Pro WFM

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About the Role

UKG Application Managed Services for WFM is seeking an experienced Senior System Consultant to join our growing team. As part of our Application Managed Services team, the Consultant will be assigned specific clients and will serve as the primary point of contact for all consulting work. Our team operates as a one-stop shop for clients, handling all escalations internally without the need for external involvement. We are looking for a candidate who can build strong relationships and partnerships with their assigned clients while delivering expert solutions and support. Additionally, the consultant should be able to act as a strategic advisor to clients and perform application optimization to ensure the best possible performance of their workforce management systems.

This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US based UKG office

Job Responsibilities:

• Hands-on configuration of UKG Workforce Central (WFC) and/or UKG Dimensions with other Enterprise applications.

• Assess customer business challenges and translate them into applicable WFM solutions.

• Collaborate directly with customers to align produced solutions, while also working independently to deliver results.

• Deliver presentations and communicate effectively at all levels within both the customer's organization and UKG.

• Manage customer relationships, contracts, and change requests, ensuring projects are handled in a timely and professional manner.

• Escalate issues to management as necessary and serve as the primary contact for client needs.

• Train and mentor junior consultants in various areas of workforce management.

• Contribute to contract renewals and ensure the build and maintenance of existing contracts.

• Support ongoing training and skillset development by acquiring DellBoomi certification and UKG Integration certification within the first 6 months of employment, provided by the company.

Basic Qualifications:

• At least 3 years implementing a UKG Workforce Management Solution or 3 years of integration/API development experience.

• Proven experience working with UKG Workforce Central (WFC) or UKG Dimensions

• Advanced knowledge of UKG Workforce Central and/or UKG Dimensions, particularly in scheduling, absence management, custom reporting, integrations/APIs, and HR/payroll processing.

• Experience in SaaS-based systems integration or implementations.

• Ability to travel up to 25%

Preferred Qualifications:

• Excellent oral and written communication skills.

• Ability to adapt to changing priorities and handle ambiguity.

• BS/BA degree in Computer Science, Management Information Systems, or a related field

• Project management experience.

• Integrations experience such as WIM and Dell Boomi.

• Dell Boomi Developer Certification.

We are a global team servicing various industries within the US and internationally, providing significant opportunities for professional growth, including project management and consulting skills. If you are passionate about delivering high-quality solutions in workforce management and want to grow your skills further, we encourage you to apply!

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $70,100 to $100,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://https://www.ukg.com/careers