Director, Campus Hospitality Services

work environments

*All the benefits listed above are subject to the terms of their individual Plans.

And that's just the beginning...

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General Summary:
This individual is accountable for defining strategy and leading the execution of employee and business dining, meeting, and visitor support services for US office campus locations that enable financial, employee and guest experience, business collaboration, wellbeing, sustainability, and tenant leasing objectives.

The position coordinates the delivery of services through Unum employees and contracted vendors and acts as the planning expert, collaborating with business partners (including Senior Management Teams) to establish overall goals and expectations, evaluate and strengthen the service and business models, and improve the coordination of campus hospitality services to elevate the customer experience.

This individual is expected to lead and implement change as hospitality service strategies evolve and is responsible for managing financial, business continuity and customer service results for hospitality operations.

Principal Duties and Responsibilities

• Accountable for the delivery of strategic direction and vision for campus hospitality services.
• Develop and implement hospitality services that foster positive employee experience, collaboration, and wellbeing while on campus. Services also extend to tenants leasing space in Unum campus facilities.
• Select and oversee employee dining, business catering, coffee shop and food vending/market service providers for US campus locations. Responsible for P&L management, appropriate financial controls, and coordination with Finance and Tax for required reporting.
• Develop and implement a strategy for improved integration and coordination of services supporting end-to-end execution and exceptional experience for a diverse spectrum of campus meetings and activities.
• Manage organization including external service providers and annual operating budget to achieve financial, operational, quality, experience, safety, and compliance objectives.
• Effectively manage planning and logistics support for campus meetings and food services based on corporate and department standards, guidelines, and principles.
• Develop and deliver operational strategy and contract service solutions for campus hospitality functions. Responsible for contractor management and ongoing administration including invoice processing, budgeting, and monthly reporting.
• Ensure that the highest level of quality and customer service is maintained.
• Enforce policy and regulatory/health department compliance.
• Ensure providers maintain adequate staffing and team structure needed to achieve service goals.
• Continuously look for opportunities to operate more efficiently. Manage operation within budget.

  • Establish strong, effective, and collaborative partnerships with key internal customers and external resources. Ensure a strong understanding of priorities to balance employee experience, financial performance, and sustainability goals.

  • Partner with other Facilities Operations functions to ensure equipment and hospitality spaces are maintained, configured, cleaned and compliant with safety, health, and other regulations. Partner with Security and other Corporate Services functions to design and execute coordinated solutions for meeting and visitor support services.

  • Foster a customer centric organization focused on end-to-end customer experience, operational excellence, customer satisfaction. Leverage data and forward-looking insights, process management, and efficiency.

  • Develop organization and foster increased knowledge and skills through the team.

  • Ensure the design and implementation of training, certification, safety, and compliance management programs for applicable functions.

  • Perform other duties as assigned

Job Specifications

• BA/BS preferred

• 7+years' experience in facilities, hospitality, event, or food service management leadership role, to include working with customers and key internal stakeholders.

• Extensive experience managing operations and implementing process and service improvements.

• Experience with service and financial management systems - e.g., POS, catering, inventory and order management, meeting or conference room management, work order management.

• Experience with and passion for strengthening operating performance, customer service, and development of organization and capabilities.

• Broad business knowledge to include, but is not limited to hospitality-related finance, operational, technology, environmental sustainability, safety, compliance.

• Excellent communication, collaboration, and negotiation skills (clear, concise oral and written communication).

• Highly self-motivated - will go the extra mile to get the job done right and "wow" our internal customers and stakeholders.

• Superior consulting and advisory skills; ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations.

• Some travel required.

• #LI-SH1

  #LI-HYBRID

  ~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$89,900.00-$169,900.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:
Unum