Strategic Account Manager

grow our partnership with some of the fuel and c-store industry's biggest brands. You will develop detailed knowledge of the product, coordinate with internal partners, strengthen client relationships through informative reporting and outstanding service, and ensure clients are always receiving excess value from the Upside platform. As a Senior Account Manager you will collaborate with multiple teams including analytics, product, marketing, and operations to represent the voice of the customer and to help achieve business growth. This role reports to our Manager, Account Management.

• Work with our clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with Upside
• Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and participation
• Proactively predict and address concerns before they advance to churn risk
• Grow relationships, including supervising and leading account-health metrics (CSAT, Retention, and Growth)
• Identify and close expansion opportunities, including adding more sites, c-store launches, and conversions to long-term agreements
• Lead monthly account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papers
• Proactively maintain account health at multiple levels across client businesses, including senior executives of Fortune 500 companies
• Collaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customers

Competencies You Have:

• 7+years of client-facing experience including 4+ years of enterprise experience in technology or retail fuels; Bachelor's degree required
• Strong public-speaking skills, and the ability to speak to both formal and casual audiences
• Proven experience exceeding goals
• Project-management abilities, including timeline management, client communication, and report interpretation
• Creative demeanor, with a capability to work successfully with both internal and external clients.
• Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
• Experience operating sales technology tools (e.g. Salesforce, Outreach, Gong)
• Ability to travel up to 20%

Location:

This role offers location flexibility, however, if you're based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions, in-office attendance is required on a hybrid basis.

Compensation:

The U.S. base salary range for this full-time position is $159,000 - $175,000 + commissions + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.

Benefits:

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
• Flexible work environment
• Lunch reimbursement for in-office employees
• Employee Resource Groups
• Learning and Development stipend
• Transparent culture
• Amazing mission!

Diversity and Inclusion:

Diversity drives innovation, and our differences make us stronger. We're passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!

If there's anything we can do to support a disability or special need during your application or interview process, please email [email protected].

This email is for accessibility accommodations only, it should not be used to submit job applications.

Notice To Recruiters And Placement Agencies:

This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.