Product Support Engineer/Assessor

ake yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

The key aim of the role is to conduct the required support for our customers and products at both Wabtec UK sites & customer locations. The Product Support Engineer (PSE) & Training/Competency Coordinator is a key role to ensure that Wabtec UK products and services are meeting our customers' expectations throughout their life cycle and our services are delivered in a safe, efficient, and consistent manner by trained and competent team members.

Delivery

• Carry out appropriate modification programmes on Company products as defined by Wabtec UK & Sisco's. The scope of this activity includes initial preparation of work (tools, parts etc.), day to day liaison with customers and keeping accurate, concise records of work completed.

• Working with the Project Management team on site or at depots to deliver projects within the budget and on time.

• Ensure that all materials/parts, drawings, tooling, fixtures, test equipment are fit for purpose & available prior to commencement of a job

• Using the company competency management system (CMS), plan for assessments to be undertaken in a timely manner to ensure on-going compliance

• Undertake training activities (internal & external customer) to support development of the team and deliver commercial opportunities

• Work with Operations Manager to implement changes to the Field Service Competency Management system as required

Quality, Health & Safety

• Comply with company and statutory Quality, Health & Safety, Environmental and other policies and procedures

• Proactively participate in Health & Safety management processes (e.g. 2MW, POWRA and Red Flag) using appropriate IT systems for reporting

• Ensure that investigations and reports on failed / defective components are carried out in line with policies & procedures in a timely manner.

• Undertake briefings/training as required following quality escapes or identification of best practice

Customer

• Identify revenue opportunities and report to the Operations Manager, especially with regards to customer training opportunities

• First line dealing with complaints made by customers, stepping in and supporting as necessary. Escalating at the earliest opportunity as required via Operations Manager

• Maintain positive working relationships with current and potential customers in such a manner as to maintain the reputation of the company as a world class supplier of railway equipment and systems.

Continuous improvement

• Identify opportunities for improvement during delivery of Service Support work (increased efficiency, decrease throughput time, elimination of waste, etc.) and raise to Operations Manager

• Implement & participate in 5S methodology wherever possible during on / off-site operations (e.g. customer location work areas, stores and Wabtec Vans) in conjunction with PSE Co-ordinator and Lead Project Manager as required

• Actively participate in Wabtec group deployment of improvement initiatives (WMS, Competency Management Systems, new technologies, etc.)

Other

• Provide technical support for OE Contracts and aftermarket sections of Wabtec UK & Sisco's, as part of the Intelligent Asset Management Team.

• Report general industry intelligence and competitor activity (technical and commercial) to the PSE Co-ordinator and Field Service Operations Manager as required.

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles...people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.